[vc_row][vc_column][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][vc_tta_accordion style=”modern” color=”grey” c_icon=”solid_rounded” active_section=”999999″ collapsible_all=”true” title=”Returns & Refunds”][vc_tta_section title=”Do you offer free returns?” tab_id=”1568279641503-8234d80b-6ec3″][vc_column_text]We offer free returns on any goods that are faulty or damaged within the first 30 days from delivery. All goods are fully inspected upon return, if you have used our free delivery service and the goods are found to be in working condition or do not meet our returns policy requirements, we will not be able to accept the return and you may be charged a re-delivery fee.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you refund the delivery charge?” tab_id=”1568279641556-d988884f-dbad”][vc_column_text]When you have successfully returned an item, we will refund you the cost of the good however we do not refund the delivery charge paid.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I return an item/s?” tab_id=”1568281709645-2a61718d-abd3″][vc_column_text]If you wish to return an item to us, you will need to follow our returns policy. We offer a 12 month guarantee on all of our products.

If the item you received is damaged or found faulty within the first 30 days from delivery, we can arrange a free postage return. If the item is not faulty or the fault is found after the first 30 days, you will need to pay for your own returns postage.

Due to the hygienic nature of the items on LoveWoo, you must send any faulty or damaged return in a clean and hygienic state. All returns must be sent in its original packaging. If you do not follow this procedure, your return may not be processed resulting in a re-delivery charge.

You can return an unwanted item to us within the first 30 days from delivery, the item must be sealed in its original packaging and undamaged.

If you need to return an item to us, please contact is on our live chat or email support@lovewoo.co.uk for a returns form.

Please see our full returns policy here.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How long will it take to receive a refund?” tab_id=”1568281750034-24340e7d-1077″][vc_column_text]Refunds are issued within 2 working days and can only be given via the original method of payment. This includes both whole and partial refunds.

Depending on who you bank with and the card or account you used in the original transaction, it may take up to 30 days for the money to return to your account.[/vc_column_text][/vc_tta_section][vc_tta_section title=”I have been refunded an incorrect amount” tab_id=”1568281810547-19edbcda-57ba”][vc_column_text]If you find you have been refunded an incorrect amount of any value, please contact us as soon as possible on our live chat system or by emailing support@lovewoo.co.uk[/vc_column_text][/vc_tta_section][vc_tta_section title=”I’ve been refunded for my items but not the delivery charge” tab_id=”1568281852950-90d270f7-a5ac”][vc_column_text]Unfortunately, we are unable to refund or reimburse any delivery charges incurred when an item has been returned and granted a refund.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][vc_tta_accordion style=”modern” color=”grey” c_icon=”solid_rounded” active_section=”999999″ collapsible_all=”true” title=”Payments”][vc_tta_section title=”Can I order and pay over the phone?” tab_id=”1568279517032-e58baf53-7526″][vc_column_text]Unfortunately, we cannot take orders or payments over the phone. All transactions take place online.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can you send me a VAT invoice?” tab_id=”1568279517047-528b5dcb-9e81″][vc_column_text]If you need a VAT invoice, you can contact us using the live chat system and we can email it to you. You will be asked for some details for verification and security.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do I need to register to shop online?” tab_id=”1568281300909-8cc9b4ea-7fb2″][vc_column_text]You do not need to register with us to shop at lovewoo.co.uk, however an email address is required to complete your online purchase.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you accept debit/credit card?” tab_id=”1568281336268-71128583-3f7c”][vc_column_text]We accept all major credit and debit cards.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I get a VAT refund?” tab_id=”1568281431749-b23d93b9-b246″][vc_column_text]If you qualify for a VAT refund, please get in touch with support@lovewoo.co.uk[/vc_column_text][/vc_tta_section][vc_tta_section title=”How secure is my transaction?” tab_id=”1568281518274-56cdb219-6b03″][vc_column_text]Shopping with LoveWoo is safe and secure. We do not accept orders over the phone as all transactions are processed via a secrure PCI compliant online payment gateway. Additional security checks are put in place to ensure that transactions are safe, we may contact you to confirm your name, billing address, order reference number or receipt of payment.

LoveWoo will never ask for bank details over the phone, by email or any other electronic communication including live chat.

LoveWoo complies fully with Data Protection and consumer legislation, and will treat all of your personal information as fully confidential.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What currency can I use on the website?” tab_id=”1568281550727-66bbbd03-491a”][vc_column_text]We accept all currencies and ship across the world, any exchange fees or costs are processed via our online payment gateway and are subject to change. LoveWoo is not responsible for any fees incurred when paying with a currency other than £ GBP.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What payment methods can I use online?” tab_id=”1568281582316-ab12b451-1a74″][vc_column_text]We only accept online card payments from credit or debit cards. We are unable to take payments over the phone.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Why has my payment been declined?” tab_id=”1568281614499-4871e744-c114″][vc_column_text]All payments are subject to many different security checks and cyber safety measures. This could be a billing address not matching a delivery address or simply a slow internet connection. If you are getting your payment declined and need some help with your shopping experience please speak to us using the live chat or email support@lovewoo.co.uk[/vc_column_text][/vc_tta_section][vc_tta_section title=”Will it show up on my bank statement?” tab_id=”1568281639013-36810357-65cc”][vc_column_text]We understand that due to the nature of our products, our customers appreciate discretion. On your bank statements, we will appear as “HIDDENGROUP”.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][vc_tta_accordion style=”modern” color=”grey” c_icon=”solid_rounded” active_section=”999999″ collapsible_all=”true” title=”Product Help”][vc_tta_section title=”Are batteries included?” tab_id=”1568283363152-2704fa3d-6c9a”][vc_column_text]Batteries are included with some of our products, please check the product description to see if batteries are included.[/vc_column_text][/vc_tta_section][vc_tta_section title=”I can’t find what I’m looking for, can you help?” tab_id=”1568283363385-8b76e89c-9dd3″][vc_column_text]We’re here to help find the right product for you Monday to Friday 9:00 to 17:30 (excluding bank holidays). You can get in touch through our live chat or email support@lovewoo.co.uk for help and advice, one of our advisors would be happy to help.[/vc_column_text][/vc_tta_section][vc_tta_section title=”I need help choosing an item” tab_id=”1568283363582-960e1c2b-6cc1″][vc_column_text]You can browse through our whole product range on our website, search by category or use our search box.

We’re here to help find the right product for you Monday to Friday 9:00 to 17:30 (excluding bank holidays). You can get in touch through our live chat or email support@lovewoo.co.uk for help and advice, one of our advisors would be happy to help.[/vc_column_text][/vc_tta_section][vc_tta_section title=”My toy isn’t working” tab_id=”1568283363847-1801eb4e-c10c”][vc_column_text]If your product isn’t working, the first step is to check the batteries – some of our products are delivered with a protective plastic covering the battery to stop the product turning on during transit, you will need to remove this before the product will work.

If the product still isn’t working, try replacing the battery, unfortunately we are unable to provide batteries in this case.

If the product still isn’t working, please get in touch with us as soon as possible, you can contact us through our live chat or email support@lovewoo.co.uk[/vc_column_text][/vc_tta_section][vc_tta_section title=”Size guides” tab_id=”1568283364053-19d70017-2273″][vc_column_text]You can find a size guide for all clothes and lingerie on the product page below the “ADD TO BASKET” button. If you need any assistance, get in touch through our live chat or email support@lovewoo.co.uk[/vc_column_text][/vc_tta_section][vc_tta_section title=”The item I ordered isn’t working, can I return it?” tab_id=”1568283364305-03a06652-e36c”][vc_column_text]If your product isn’t working, the first step is to check the batteries – some of our products are delivered with a protective plastic covering the battery to stop the product turning on during transit, you will need to remove this before the product will work.

If the product still isn’t working, try replacing the battery, unfortunately we are unable to provide batteries in this case.

If the product still isn’t working, please get in touch with us as soon as possible, you can contact us through our live chat or email support@lovewoo.co.uk[/vc_column_text][/vc_tta_section][/vc_tta_accordion][vc_tta_accordion style=”modern” color=”grey” c_icon=”solid_rounded” active_section=”999999″ collapsible_all=”true” title=”Account Help”][vc_tta_section title=”How do I change my personal details?” tab_id=”1568285826379-2d03b85d-2709″][vc_column_text]You can access your account by clicking “My Account” at the top of our website, from here you are able to change your default delivery and billing address, view your orders and change your personal details including name, email address and password.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I sign into my account?” tab_id=”1568285826627-7ded0f8e-e6b3″][vc_column_text]You can access your account by clicking “My Account” at the top of our website.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I unsubscribe from the email newsletter?” tab_id=”1568285826931-0f3d1b10-18e0″][vc_column_text]At the bottom of any of our marketing emails you will see the option to unsubscribe, simply click here and you will be taken off our email marketing database. You can also email marketing@lovewoo.co.uk to request to be unsubscribed.[/vc_column_text][/vc_tta_section][vc_tta_section title=”I’ve forgotten my login details” tab_id=”1568285827228-a0ebfd7d-aca3″][vc_column_text]You can access your account by clicking “My Account” at the top of our website. From here, simply click “Lost your password?” and reset it from there.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][vc_column width=”1/2″][vc_tta_accordion style=”modern” color=”grey” c_icon=”solid_rounded” active_section=”999999″ collapsible_all=”true” title=”Delivery & Returns”][vc_tta_section title=”Can I track my order?” tab_id=”1568282640910-7f5ea686-43be”][vc_column_text]Yes, once your order has been dispatched you will receive an email or text message with your tracking information. If you have not received or cannot find your tracking information, please get in touch using our live chat or email support@lovewoo.co.uk[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I upgrade to next day delivery?” tab_id=”1568282692586-8e5f4f71-b958″][vc_column_text]Although we do not offer next day delivery, we offer an Express Delivery service for mainland UK customers with one working day delivery. If you place your order before 15:00 Monday to Thursday, your item should arrive next day subject to availability. Orders placed using our Express Delivery service outside of these times will be dispatched the following working day and scheduled for delivery in one working day.

https://lovewoo.co.uk/delivery/[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I upgrade to same day delivery?” tab_id=”1568282722905-f3a25924-5326″][vc_column_text]Unfortunately, we currently do not offer same day delivery.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you deliver on weekends?” tab_id=”1568282743931-24ebe8aa-5337″][vc_column_text]Unfortunately, we cannot guarantee weekend deliveries.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you deliver to business or work addresses?” tab_id=”1568282771803-c9844e34-788a”][vc_column_text]Yes, if you want your order sent to an address that is different to your billing address, you will need to let us know when you check out by adding a new delivery address.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Does my order need to be signed for?” tab_id=”1568282821937-fa29e772-b8c6″][vc_column_text]Yes, all orders are sent with tracking and will need to be signed for.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How long will my parcel be held at the Post Office?” tab_id=”1568282846066-6524332c-c067″][vc_column_text]If you are not in when your parcel arrives, Royal Mail will keep the package at their local depot for 7 days enabling you to pick it up. After 7 days the parcel then returned to us and you may incur a re-delivery charge.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How much is delivery?” tab_id=”1568282888405-e1254419-8aec”][vc_column_text]Delivery on orders over £35 where the delivery address is in the UK are free. Anything below this or for international orders, delivery costs start at £4.50. Please see our delivery page for more information.[/vc_column_text][/vc_tta_section][vc_tta_section title=”I paid for Express Delivery, when will I receive my order?” tab_id=”1568282929212-3a32ecc0-1ef7″][vc_column_text]If you placed your order with our Express Delivery service Monday to Thursday and before 15:00, you should receive your order on the next working day. If you placed your order outside of this time, your order will be dispatched the following working day and will be scheduled for delivery one working day following that.[/vc_column_text][/vc_tta_section][vc_tta_section title=”I placed an order using the wrong address – can I change it?” tab_id=”1568282951550-83332cfc-5908″][vc_column_text]As long as you inform us before your order has been dispatched, we will be able to amend the address for you. If you notice your address is wrong after the order has already been dispatched, please get in touch with us as soon as possible.

You can contact us using our live chat or email support@lovewoo.co.uk[/vc_column_text][/vc_tta_section][vc_tta_section title=”What are the delivery options?” tab_id=”1568282985106-6b97d169-c384″][vc_column_text]We offer a standard and express delivery for UK customers. A standard international delivery is available to customers outside of the UK. Please see more information here.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What happens if I’m not in when my order arrives?” tab_id=”1568283011113-bc62c391-cf86″][vc_column_text]If the parcel has been sent using Royal Mail, the item will be returned to your local depot where it will remain for 7 days allowing you to collect it – after this time the parcel will be returned to us and you may incur a re-delivery charge.

If the parcel has been sent using DPD, they will contact you by text or email to notify you of a delivery time and date. If this is not convenient for you, you have the option to change it. DPD will attempt delivery 3 times – if DPD are still unsuccessful after this time the parcel is returned back to us.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What happens to delivery times on Bank Holidays?” tab_id=”1568283042677-b2b7df46-03d1″][vc_column_text]We do not dispatch items on Bank Holidays and estimated delivery dates may be delayed.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What rules apply to international deliveries?” tab_id=”1568283081988-2f1271d8-2585″][vc_column_text]Please allow extra delivery times for international deliveries, estimated delivery timings can be found here.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Will I be charged customs and import charges?” tab_id=”1568283276201-562e7d08-fd94″][vc_column_text]If the delivery address is outside of the EU, you may be charged a fee for customs and import in order for the item to be delivered successfully.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][vc_tta_accordion style=”modern” color=”grey” c_icon=”solid_rounded” active_section=”999999″ collapsible_all=”true” title=”Order Issues”][vc_tta_section title=”How can I exchange an item?” tab_id=”1568282016713-ea7c7513-84da”][vc_column_text]You can exchange an item following a successful return. Exchanges are only available after the returned item has been fully inspected and accepted as faulty or we are able to put the item back into stock.

If the exchanged item is more expensive than the originally ordered item, you will be invoiced the difference before anything is dispatched, alternatively, if the new exchanged item is cheaper, you will be refunded the difference. Delivery charges for the exchange may apply.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I cancel my order?” tab_id=”1568282088415-f0bd4bc8-d837″][vc_column_text]If you need to cancel your order, you may do so as long as the order does not reach dispatched status. Order statuses can change to dispatched anywhere from immediately to next working day.

After the order has been dispatched, we are unfortunately unable to cancel any orders. At this point it will be considered an unwanted good and will fall under our returns policy; the return delivery will be at your own expense.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I know you’ve received my order?” tab_id=”1568282141687-e24d273b-e5a2″][vc_column_text]Once you have completed the checkout process you will receive email notification of the order when it reaches processing stage, completed stage and you will also receive email or SMS notification of the parcel tracking number.[/vc_column_text][/vc_tta_section][vc_tta_section title=”My item was delivered damaged” tab_id=”1568282164728-a8098b0b-0771″][vc_column_text]If your item was delivered damaged it must be reported within 36 hours of the item being delivered. Contact a member of the LoveWoo team using the live chat or email support@lovewoo.co.uk to receive a returns form where you can select to exchange the good or receive a replacement.

Returns of damaged items must be returned within 30 days from delivery to qualify for free postage.[/vc_column_text][/vc_tta_section][vc_tta_section title=”My order is incorrect or faulty” tab_id=”1568282191562-c912af04-fc6a”][vc_column_text]If you receive your order and you find it to be incorrect or faulty, please contact us as soon as possible using our live chat or email support@lovewoo.co.uk

At this point we may require further information or photographs/videos of the item/s.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Where is my order?” tab_id=”1568282220853-9263ebe7-5774″][vc_column_text]Orders placed before 15:00 Monday to Friday are dispatched same day, orders placed after this time or on a weekend are dispatched on the following working day. Once your order has been dispatched you will receive an email or text message with your tracking information. If you have not received or cannot find your tracking information, please get in touch using our live chat or email support@lovewoo.co.uk[/vc_column_text][/vc_tta_section][vc_tta_section title=”Will my package be discreet?” tab_id=”1568282255970-66a990ca-33ed”][vc_column_text]All orders are shipped using plain packaging and are very discreet. For more information please see https://lovewoo.co.uk/packaging/.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][vc_tta_accordion style=”modern” color=”grey” c_icon=”solid_rounded” active_section=”999999″ collapsible_all=”true” title=”Promotions”][vc_tta_section title=”Can I use more than one code per order?” tab_id=”1568282335688-550f0039-da8b”][vc_column_text]Each code/promotional offer has a different amount of uses. Some of our promotions are one time deals but others are unlimited uses. This depends on the type of deal we are offering.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you have any special offers?” tab_id=”1568282335856-abd78ee7-4cb1″][vc_column_text]You can view a list of all the current and past offers we have here.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you offer student discount?” tab_id=”1568282336023-864c3756-afe2″][vc_column_text]Unfortunately, we currently do not offer student discount.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I apply a promotional code?” tab_id=”1568282336259-5a884389-a270″][vc_column_text]You can enter a promotional code on the “View Basket” page, located below your basket summary. If you are having issues trying to apply a discount code or promotional code, please get in touch using our live chat or email support@lovewoo.co.uk[/vc_column_text][/vc_tta_section][vc_tta_section title=”Why is my promotional code not working?” tab_id=”1568282336495-2bf74943-183c”][vc_column_text]Each promotional code has an expiry date and a maximum usage allowance, get in touch with us using our live chat or email support@lovewoo.co.uk if you think the code you are trying to use should be working.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row full_width=”stretch_row_content_no_spaces” content_placement=”middle” el_class=”contactFixedChat”][vc_column][vc_raw_html]JTVCbGF5ZXJzbGlkZXIlMjBpZCUzRCUyMjQlMjIlNUQ=[/vc_raw_html][/vc_column][/vc_row][vc_row full_width=”stretch_row_content_no_spaces”][vc_column][vc_raw_html]JTVCbGF5ZXJzbGlkZXIlMjBpZCUzRCUyMjMlMjIlNUQ=[/vc_raw_html][/vc_column][/vc_row][vc_row full_width=”stretch_row_content” css=”.vc_custom_1568280957055{margin-right: 300px !important;margin-left: 300px !important;background-color: #e8e8e8 !important;}”][vc_column width=”1/3″][ultimate_info_table color_scheme=”gray” package_heading=”Shop by Category” package_sub_heading=”View our range of Sex Toys.”]

[/ultimate_info_table][/vc_column][vc_column width=”1/3″][ultimate_info_table color_scheme=”gray” package_heading=”Most Popular” package_sub_heading=”View the most popular categories.”]

[/ultimate_info_table][/vc_column][vc_column width=”1/3″][ultimate_info_table color_scheme=”gray” package_heading=”Contact Us” package_sub_heading=”Fill out the form below to contact us.”]

    [/ultimate_info_table][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]

    For all enquiries

    Tel: 0203 372 5555

    Email: support@lovewoo.co.uk

    Our registered office address is:

    Office No7, 35-37 Ludgate Hill, London, United Kingdom, EC4M 7JN

    Please note, this is not our warehouse and we operate exclusively online so we do not have a physical store, if you need to return your order to us please call or email for the correct address.

    [/vc_column_text][/vc_column][/vc_row]